Alarming Increase In Errors : We decided to launch this page after discovering an alarming increase in the number of electricity billing errors. All discovered whilst performing our home electricity reduction services. Other pages for increasing your understanding are :
Electricity Billing Errors Are Not New!
Bills At Error Since 2010 : Since the creation of Aussie Home Energy. In fact it was these errors and householders confusion over electricity billing, that created the electricity saving business.
A couple of early errors discovered mid 2010 were :
No Off-Peak Electricity Recorded : This home uses electric hot water. The error occurred when the client transferred over from one provider to another. Out of the two providers, one did not transfer the hot water usage to an off-peak tariff. Thus the client was awarded a large credit due to the over charging of the hot water usage, having being charged at the on-peak rate
No Peak Electricity Recorded : A couple of elderly clients, who have only ever paid for off-peak hot water and a service charge. Being in their home for just over 18 months, they were not aware of the electricity bills makeup. There was simply, no on-peak usage recorded on the bill. Nor noted by the electricity provider via the meter reader. A new meter had been installed prior to purchase of the home
Read the original AUSSIE HOME ELECTRICITY BILLING ERRORS posting on our blog or use our SEARCH TOOL to find more listed in our sites.
Systemic Problem : At the time we did not realise the systemic problem that is so well rooted in the Australian electricity billing system. When bills are standardised in format, regulation is applied, then and only then will the mathematical errors and householders confusion and stress hopefully be reduced.
Alarming Increase In Number Of Rising Electricity Billing Errors
Energy Ombudsman Complaints Rise : Our increasing number of billing errors, seem to be matching the growing number of complaints to Energy Ombudsmen Australia wide.
Errors Easily Discovered : We are a small home electricity reduction business finding errors easily and it is for this reason we have decided to act. To publicize these electricity bill errors, with the aim to create awareness of the issue and importantly raise an alarm!
Errors Unchecked : We feel the amount of errors going unchecked and unnoticed by the householder, must be great as we surely are only touching on the tip of an iceberg!
Basic Math Errors : We are discovering errors in basic maths, that in the first place should not have been programmed into the billing software without double checking.
Retailers Not Checking : Importantly you would think these issues are easy to discover and if so fixed, by the large electricity retailers. So why have some of the errors discovered, remained over multiple bills, if not years in some cases?
Random Sample Check : Are the electricity retailers ignoring the simple fact they should be at least checking a random sample of generated electricity bills?
Why Are These Electricity Billing Errors Occurring?
Random Check Failure : If any electricity retailer was really interested in client welfare and client retention, they surely would be doing their job better and sampling a few of the bills generated by their own computerized billing system?
This random check sample making sure their electricity billing is correct and thus reducing phone calls to their call centre. Further more to reduce the growing number of complaints to the Energy Ombudsman.
No Retailer Check : No Householder Check : We have been told on a few occasions, by the electricity retailer's help desk staff, that NO-ONE checks the electricity bills as far as they know.
So if no-one is checking the electricity bills, neither the retailer in the first instance or the householder in the second, it is not suprising these errors go unnoticed!
Meaning it is up to the end user, yes you Mr. Householder!
Meter And Billing Analysis : Of course we find them easily, when we perform our home electricity reduction services. Visit METER AND BILLING ANALYSIS
We understand you the householder are simply to busy to spend valuable time checking the electricity bill. After all is it not the responsibility of the electricity retailer to make 100% sure the bills are correct? Well you may think that is the case, but they seem not to be doing so! So we would recommend you check your electricity bill asap!
What Does The Australian Energy Regulator [AER] Say?
Well according to their website in March 2016 the following is stated:
Here's what you should check to make sure your energy bill is accurate:
Your name, address and the date on the bill
How much you need to pay (including any credits or money owed from previous bills) and when you need to pay it by
Your meter number. The number on your bill should match the number on your meter
The billing period: the period in which you used the energy you're being charged for
The meter readings that have been used to calculate the amount of energy you've used during the billing period (measured in kilowatt hours or kWh for electricity and megajoules or MJ for gas). If your bill is based on an estimate of how much you've used, this should be clearly marked on the bill
The amount your retailer is charging you for each kilowatt hour (kWh) of electricity or megajoule (MJ) of gas
The supply charge for the billing period (this is a fixed charge for supplying your property with energy, and is not based on how much energy you use)
Any other fees or charges being applied
Any amount credited to your account as part of a rebate, concession, etc.
If you have any questions or concerns, you energy retailer's customer service number should be included on your bill. Your bill should also show your customer account or reference number, which you can quote when you contact your energy retailer
End of quote.
All very important if not obvious points everyone should be checking and not overlooking or assuming correctness, whilst attempting to pay the bill as fast as possible to get the Pay On Time Discount!
What Aussie householders really need to see is CORRECT BILLING!
Nothing About Standard Billing Format Regulation : Unfortunately the AER does not seem to have this regulated or a system in place to endorse correct billing in Australia.
Nothing About Correct Math Regulation : Hence why this page is here.....
Rubbish Electricity Bills No One Can Understand
Bad Switch : Imagine having had years of electricity billing, where you had a least a clear idea of the kWh used and costs for three peak meters and one hot water off-peak meter. Then you switch providers for a better deal and await the new bill to arrive and see your savings etc.
After being used to four lines of usage and costs per bill, you then receive the following bill!
Click image to enlarge
Change Is Needed : Clearly something needs to change here with the way Australian electricity bills are formulated / structured. The electricity retailer in question has not been able to supply a reason for what is shown on the bill they provided, even after a month! They simply had no idea of their own billing!
Australians Concerned Over Bad Billing System : Now this is a big worry, no wonder Australian householders are getting to the point, where they are starting to believe pigs can fly! Especially over those electricity retailers electricity billing systems, that clearly are a joke!
The Outcome Of Bad Electricity Billing
Rush To Pay On Time Discounts : The rush to settle the account is often at the forefront for many busy householders, as one can often get a 12% fine for paying late. Thus you are being forced to pay the bill quickly, with little regard to an accuracy check. And yes the electricity retailer knows this.
So at the end of the day the Australian electricity retailers have created a system that itself creates a swath of electricity customers whom:
File electricity bills in a rush
Do not understand complex bills
Do not check the bills
Get fined for paying late
Are simply Bill Payers!
The Outcome : Currently not looking good!
Present day electricity billing structures in Australia need fixing
There is a BIG lack of understanding by the householder
Slow reaction to finding a fix by the electricity retailer
Thus the scenario replays time and time again!
Click HERE for the answer
Electricity Bill Errors Over Two Years Old!
Over Two Years At Error : It is hard to think this could happen, but some of the electricity billing errors discovered during our home electricity reduction investigation have been in the client's electricity bills, for more than a couple of years.
It simply shows the electricity retailers are not concerned when it comes to correct billing!
A Major Cost For Many Homes : The electricity bill is a major player in many Aussie householder's costs and you would think someone would care! It appears not!
Is now not the time we got this correct?
Increase The Awareness : Let us hope with increased awareness of these constant errors in electricity billing, it helps create a regulated standardized electricity bill layout for all.
Bad Billing Is Not Good : It is not good enough for large or small Electricity Retailers to spit out bad electricity billing that can:
Be full of basic [really basic] simple mathematical errors
Be difficult to understand due to lack of information or to complex information
Lack basic details such as the number of days billed and total kWh used for the period
Are You Doubting The Correctness Of Your Electricity Billing?
Doubt No More : Most of our home electricity audit clients are usually doubting their electricity billing in some way or another. They report usage as often staying the same, but the costs have sky rocketed. They simply want answers fast!
We Are Here To Help : If you want answers to why your electricity billing seems amiss, then we offer you two home electricity reduction services.
IN-HOME ELECTRICITY AUDIT : ELECTRICITY METERING AND BILLING CHECK
A Sample Of Electricity Billing Errors In Australia
Systemic Or Not : This is the question we ask you to think hard about. Try and decide whether you think the electricity billing errors shown on this page, prove an error to be systemic or bill specific!
Your Bills At Error : We would love to see examples of your electricity billing errors. For your examples to be included on this page, we will need a clear copy of your electricity bill. All personal information / metering id and account details, will be deleted from the electricity bill before inclusion on this page, for reasons of Privacy.
Check You Bill Now : We are simply creating awareness that electricity bills are in fact happening. If you are not checking your electricity bill you need to NOW!